Frequently Asked Questions
************ UPDATE - Coronavirus **************
With my sincere apologies I have to put shipping your kindly placed orders in a hold and a 14 day dispatch pattern to allow for a save bulk collection. Please allow me to ensure you every order will be handled as pre-ordered and crafted and finished just for you by myself as always. The next dispatch date is booked for the 19th of May and the 2nd of June thereafter.
Additionally most of your orders are being complimentary upgraded to services like UPS due to service disruptions and to ensure your item is being delivered safely as well as in a reasonable timeframe.
Please allow me to thank you for your ongoing support and I will do everything I can to keep you up to date in regards to your order.
I appreciate any requests and all kindly sent emails and I will answer within 48 hours. Of course you can request to be the first to know once everything is back to normal by sending me an email.
All the best to you and your families,
Antje
PASiNGA
How long until dispatch?
Stationery + Air Plants are usually dispatched within 1 to 3 business days.
Concrete Sculptures & Vessels are made to order and usually take 3 to 5 days.
Photographic Art Prints are generally dispatched within 2 to 4 business days.
Bespoke Designs will take longer and will be quoted during the process.
To craft and finish items on demand is my way to keep crafting in small batches as well as the option of personalisation to embrace uniqueness with every piece. However, if you are in a rush or need something at a specific date, please get in touch with your requirements!
Worldwide shipping?!
Standard shipping options are available to the UK, Europe and North America. Partners are Royal Mail & Partners, GLS, DPD UK and UPS.
Free shipping is being offered by order value and destination.
UK shipping is free when your order value is £30 or more. European shipping is free when your order value is £70 or more.
Should you live in an area where standard shipping is not being quoted during checkout - please contact me as I will need to check by weight
and size which shipping options are available. No worries, I will sort this asap for you!
!PLEASE NOTE__ when shipping internationally custom fees [Customs Charges, Taxes, Additional Postal Fees] might occur when your package arrives.
The buyer is responsible for any of those fees.
For more shipping information go to 'TOS' section Shipping
No Newsletter?! How to stay up to date and so on, you know?
It is as simple as that - I don't like newsletter. Nevertheless, I'd like to stay in touch with you but not just on my terms via one way newsletter. Therefore please always feel welcome to follow my blog or on your favourite social media channel, comment and share. I regularly share new projects and designs, offers and events and always look forward to your feedback.
How to pay?
You can pay securely via the direct checkout operated by Stripe. Alternatively, direct payment via PayPal or with your PayPal account is available as well. Payment is accepted in Sterling Pound and after you have placed your kind order you will receive an automated email confirming the transaction.
Tip > If you prefer to find prices in your currency, why not shop in my Etsy shop. Everything you find on my website can be listed there. Get in touch if you need assistance.
Cancel / Change quantity or colour / add to your order?
Yes you can, as long as your order is not shipped. Please contact me with your order number or write directly to mail[at]pasinga.com.
How about Returns, Refunds & Exchanges?
Even though every piece is handcrafted and made to order PASiNGA strives for 100% customer satisfaction. Therefore if for any reason you are not happy with your goods you may return your order within 14 days. All goods must be returned in original condition. Please
contact me before returning any items.
Please note that personalized prints and custom concrete creations can not be returned.
For more information please check PASiNGA TOS
What size is my print in A-size, inch or cm? Can I get a custom size?
Bespoke finishes and custom sized prints are available upon request.
The A Range is the most commonly used size range of papers and since size matters I created a table with all the information for you.
Are there framed options?
Yes there are - please have a look here!
What is a 'Certificate of Authenticity'?
The certificate gives proof that this artwork is an original artwork created by PASiNGA. It is not only signed and dated but also numbered and gives other important information about the photographic art print or sculpture.
T i P S + T R i C K S
Photographic art print - good to knows
In general you will find a mark on the parcel where it would be best to start the unwrapping process. Please be careful with knifes and
scissors to not harm yourself but also to avoid cutting too deep into the parcel.
Make sure all tape and maybe dirty packaging is moved out of the way before you start to unwrapping your print.
To avoid damage it is particularly important to handle everything with clean dry hands or maybe cotton gloves. The oils from your hands can effect the PH of the paper and even reduce archival
qualities.
For straight/envelope shipped prints please gently remove the print from the cellophane sleeve taking special care that the sticky side of the sleeve does not make contact with the art print.
For tube shipped prints please prepare a clean flat surface where the print can rest for 24 hours.
Take the print carefully out of the tube by sliding it onto the prepared surface. Now gently take off the protecting thin paper. Be careful not to bend the rolled paper as these
creases will be permanent. You will feel that the print is moving to unroll itself, be careful with pressure or force as it may leave permanent marks.
Please don't put anything on top or pull on it - it is the best to just let it rest for a bit. Once the print has flattened / is straight again it is ready for framing and to be enjoyed.
Concrete sculptures and vessels - good to knows
Once your concrete sculpture is dry it will have the strength of and behave like terracotta or air-dried pottery. Water and rapid temperature changes will always be an enemy and your concrete art will age, change and interact with it's surroundings. Over time the colour will change or cracks occur.
Most of the concrete creations are not sealed and can't handle water very well. This is great when they are used with Air Plants as these plants and the concrete interact in a similar way with their surroundings. However, if you wish to use it with a different plant or as a vase which holds water you need to seal it.
Many tips and more concrete adventures can you find on my Blog section 'How Concrete'
Air Plant - good to knows
Yes, it is a living plant. It is floating if you like as it is soil free.
Yes, they can bloom and are easy to care for. All you need is love, water and good ventilation.
Write, post or share my work!?
Yes! Go ahead. Just make sure you link back to pasinga.com and give credit for any photos where credit is due. If you need more information or are looking for a collaboration feel invited to get in touch - email. I am always happy to help!
Got another question?
Contact me anytime via the contact form or direct via mail[at]pasinga.com
It is just me - who is creating and making as well as working on the business end of everything, therefore please allow me 48 hours to get back to you. I appreciate
your patience!