Frequently Asked Questions
How long until dispatch?
Concrete Sculptures & Vessels are made to order and usually take 3 to 5 days.
Bespoke Designs will take longer and will be quoted during the process.
To craft and finish items on demand is my way to keep crafting in small batches. Small batches allow for personalisations, customisation and embrace uniqueness with every piece. However, if you are in a rush or need something at a specific date, please get in touch with your requirements!
Worldwide shipping?!
Free shipping is being offered by order value and destination.
UK shipping is free when your order value is £40 or more.
International shipping to EUROPE will be included for orders from or above £120.
International shipping to the USA, CANADA, AUSTRALIA and the rest of the world is available via my ETSY STOREFRONT. Any item found on this storefront can be listed there too. Please get in touch!
!PLEASE NOTE__ when shipping internationally custom fees [Customs Charges, Taxes, Additional Postal Fees] might occur before your package can be delivered. The buyer is responsible for any of those fees.
Dear EU customers - since Brexit your kind orders will now need to be handled as international purchases.
Therefore a CN22 declaration as well as an invoice will be attached to your parcel or digitally filed for the custom procedures of your country. It is likely that the shipper or customs will be in touch directly during the import process. I will be available to assist in any regards to this process.
Your contact details for this process will be handled in accordance with the European privacy laws and only used to fulfil your order.
NOTE: at the moment are delays reported due to these procedures across all networks and delivery services
For more shipping information go to 'TOS' section Shipping
No Newsletter?! How to stay up to date and so on, you know?
It is as simple as that - I don't like newsletter. Nevertheless, I'd like to stay in touch with you but not just on my terms via one way newsletter. Therefore please always feel welcome to follow my blog or on your favourite social media channel, comment and share. I regularly share new projects and designs, offers and events and always look forward to your feedback.
How to pay?
You can pay securely via the direct checkout operated by Stripe. Alternatively, direct payment via PayPal or with your PayPal account is available as well. Payment is accepted in Sterling Pound and after you have placed your kind order you will receive an automated email confirming the transaction.
Tip > If you prefer to find prices in your currency, why not shop in my Etsy shop. Everything you find on my website can be listed there. Get in touch if you need assistance.
Cancel / Change quantity or colour / add to your order?
Yes you can, as long as your order is not shipped. Please contact me with your order number or write directly to mail[at]pasinga.com.
How about Returns, Refunds & Exchanges?
Even though every piece is handcrafted and made to order PASiNGA strives for 100% customer satisfaction. Therefore if for any reason you are not happy with your goods you may return your order within 14 days. All goods must be returned in original condition. Please
contact me before returning any items.
Please note that personalized prints and custom concrete creations can not be returned.
For more information please check PASiNGA TOS
Do you craft bespoke concrete designs?
Yes - absolutely. It would be my pleasure to design, craft and finish something especially for you. Some hints on how it works and examples are on my bespoke page. Got an idea already - let's get started right away! Contact.
What is custom and personalised or bespoke /commissions
Custom and personalisations are different from commissions and I often offer them for FREE.
So what is a customisation, it is a minor change in finish - like instead of pale you wish a marble or dark grey finish. You wish for rubber feet or a bit off copper or silver attached to your sculpture solid.
What is a commission - a change in size or design.
These start from around £50 but it is worth getting in touch to check if your change can be done for less.
A commission is also a completely new design, uniquely to you!
Those commissions start at £300 and include a design service, crafting service as well as one finished work / prototype. However, details need to be discussed from project to project. Please feel invited to get in touch.
T i P S + T R i C K S
Concrete sculptures and vessels - good to knows
Once your concrete sculpture is dry it will have the strength of and behave like terracotta or air-dried pottery. Water and rapid temperature changes will always be an enemy and your concrete art will age, change and interact with it's surroundings. Over time the colour will change or cracks occur.
Most of the concrete creations are not sealed and can't handle water very well. This is great when they are used with Air Plants as these plants and the concrete interact in a similar way with their surroundings. However, if you wish to use it with a different plant or as a vase which holds water you need to seal it.
Many tips and more concrete adventures can you find on my Blog section 'How Concrete'
Air Plant - good to knows
Yes, it is a living plant. It is floating if you like as it is soil free.
Yes, they can bloom and are easy to care for. All you need is love, water and good ventilation.
Write, post or share my work!?
Yes! Go ahead. Just make sure you link back to pasinga.com and give credit for any photos where credit is due. If you need more information or are looking for a collaboration feel invited to get in touch - email. I am always happy to help!
Got another question?
Contact me anytime via the contact form or direct via mail[at]pasinga.com
It is just me - who is creating and making as well as working on the business end of everything, therefore please allow me 48 hours to get back to you. I appreciate
your patience!