F R E Q U E N T LY     A S K E D     Q U E S T i O N S


I hope this will answer some of your questions but please feel always invited to email. I am always happy to help.

How can You contact me?

You will find all the information you need and a contact form under  CONTACT

Where else to shop?

Right here - check out the categories above or start from here.

Enjoy!

Recycled Paper Black and White Greeting Cards by PASiNGA
Recycled Paper Black and White Greeting Cards

And you can find selection of my creations in my PASiNGA shops on the following sites .....

Antje-PASiNGA auf DaWanda


Do you craft bespoke concrete designs?

Yes - absolutely. It will be my pleasure.
Some hints on how it works and examples are on my Custom page and to get started right away Contact me.

Looking forward to your ideas!

What size is my print in A-size, inch or cm? Can I get a custom size?

First things first - absolutely - I would love to create a custom sized print for you.
Please contact me and tell me what you are looking for.
Once we have agree a design I will create a custom listing featuring all the details for you. But no pressure this is all free of charge to you and you are under no obligation to buy.

The A Range is the most commonly used size range of papers used in the printing environment. Since size matters I created a table with all the information for you.
Please click for  >> More Details

How long will it take?

All printed items like Bond Prints / Photographic Prints  up to the size  A3+ / Cards ...
are usually ready to dispatch in 1 to 3 business days.

All other and custom made items
usually take 5 to 8 days to make but can take on a case by case basis longer. Handmade sometimes takes time but it's worth it.


What is a 'Certificate of Authenticity'?

The certificate gives proof that this artwork is an original artwork created by PASiNGA.

It is not only signed and dated but also numbered and gives other important information about the photographic art print or sculpture.

How can you pay?

You can pay securely either via the direct checkout operated by Stripe or alternatively via your PayPal account or direct with your debit or credit card.

Upon request we can also arrange payment in advance via bank transfer.

After you have placed your order you will receive an email confirming the transaction.

Can you cancel / change quantity or color / add to your order?

Yes, as long as your order is not shipped. Please contact me or write directly to mail[at]pasinga.com. Don't forget to let me know your order number. Thanks!


How about Returns, Refunds & Exchanges?

Even though every piece is handcrafted and made to order PASiNGA strives for 100% customer satisfaction. Therefore if for any reason you are not happy with your goods you may return your order within 14 days. All goods must be returned in original condition. Please contact me before returning any items.

Please note that personalized prints and custom concrete creations can not be returned.

For more information please check PASiNGA TOS


Are you shipping worldwide?

Yes, standard shipping options are available to the UK, Europe and North America. 
Partners are Royal Mail, DPD UK and UPS.

Shipping to other international destinations is available upon request.
Contact me, thanks!


!PLEASE NOTE__ when shipping internationally custom fees [Customs Charges, Taxes, Additional Postal Fees] might occur when your package arrives. The buyer is responsible for any of those fees.

For more shipping information go to 'TOS' section Shipping


Christmas Delivery Times ...
during the busy period, please check the guide on the right for final order dates. Orders placed after the dates listed below will most likely be delivered after Christmas.


Express shipping is available upon request. Contact me - I am happy to help.

Please note all orders placed after midday the 22nd of December 2017 will be processed during w/c 1st of January 2018.

Services for the UK

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Order Date - 16 Dec - standard shipping

Order Date - 18 Dec - first class shipping upgrade will be listed

Order Date - 20 Dec - Special delivery services upon request* 

Services for the EU

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Order Date - 08 Dec - standard international shipping

Order Date - 15 Dec - Special delivery services upon request*

Services for the USA / Canada 

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Order Date - 05 Dec - standard international shipping

Order Date - 14 Dec -Special delivery services upon request*

 

*availability and price will be quoted by the size and weight of your purchase 

 

These dates are based on the timeframe of crafting, finishing, wrapping and the shippers recommendation for the busy period of the year. However, these are estimates and not guaranteed. Thank you! 

 

 


Let's Make It Extra Special - Gift Wrapping & Packaging

 

It is my pleasure to offer a cute yet simple complimentary gift wrap as this years Holiday Special!
Where ever possible - items are going to be wrapped in boxes with bows or in white tissue paper and you can even add a handwritten personal note. To add your note - simply write your wording during checkout in the 'note to seller' box and I will take care of the details for you!


Happy Holidays!


T i P S     +     T R i C K S

Unwrap and straighten your new photographic art print before framing and hanging


In general you will find a pink tape marking the top side of the parcel. It is best to start to unwrap from there.
Please be careful with knifes and scissors to not harm yourself but also to avoid cutting too deep into the parcel.
Make sure all tape and maybe dirty packaging is moved out of the way before you start to unwrap your print or sculpture.

To avoid damage it is particularly important to handle everything with clean dry hands or maybe cotton gloves. The oils from your hands can effect the PH of the paper and even reduce archival qualities.

For straight/envelope shipped prints please gently remove the print from the cellophane sleeve taking special care that the sticky side of the sleeve does not make contact with the art print.

For tube shipped prints please prepare a clean flat surface where the print can rest for 24 hours.
Take the print carefully out of the tube by sliding it onto the straight prepared surface. Now gently take off the protecting thin paper.  Be careful not to bend the rolled paper as these creases will be permanent. You will feel that the print is moving to unroll itself. 
As it is quality paper it will straighten itself any pressure or force to it may leave permanent marks.
Please don't put anything on top or pull on it - it is the best to just let it rest for a bit.

Once the print has flattened / is straight again it is ready for framing.


How to care for your concrete sculptures and vessels?

Once your concrete sculpture is dry it will have the strength of and behave like terracotta or air-dried pottery. Your concrete art will age, change and interact with it's surroundings. Sometimes the color changes or cracks occur.


Most of the concrete creations are not sealed and can't handle water very well. This is great when they are used with Air Plants as these plants and the concrete interact in a similar way with their surroundings. However if you wish to use it with a different plant or as a vase which holds water you need to seal it.

Many tips and more concrete adventures can you find on my Blog section 'How Concrete'



May You post about my work on your blog or website?

Yes! Go ahead.

Just make sure you link back to pasinga.com and give credit for any photos where credit is due. If you need more than what you can find on the pasinga.com pages just send me an email - always happy to help.

Got another question?

contact me via my contact form or direct via mail[at]pasinga.com

It is just me - who is creating and making as well as working on the business end of everything, therefore please allow me 48 hours to get back to you. I appreciate your patience!