Ordering, Shipping, Cancelling or Returning

Placing an order: 

European and German customers simply add all items to your basket and use the checkout to place your order. You will be offered different payment options.

Alternatively, for example a Mix and Match display from across the website or customised finish to a design, take screen grabs and add notes for me and sent them to mail@pasinga.com.  Tipp, often basket screen grabs are best. I will get back to as soon as possible with options and a quotation.

International customers from outside the EU please feel invited to buy using our Etsy Store as it will make taxation and customs easier. But don't worry if you have your basket ready and don't want to do it again - send me your screen grabs and I will set up a custom listing for all your items and forward a link purchase your display. Etsy will not require an account but will handle taxes for us and you can pay in your currency if desired. Don't like Etsy, I can offer a PayPal invoice with payment currencies US dollar, Sterling Pound or EUR instead. However, import taxes will need to be handled by you even though we will assist with customs wherever we can. 

Customisations & Commissions:

Customisations of existing designs in finish [ colour or texture ] are often complimentary.

To mixing your own display bundle - please use screen grabs and we shall provide a customised quote. A bundle discount of 15% will usually be applied for set of a value from €100.

Commissions are for bespoke design, size changes and so on; we will work closely together from design to prototype and finished display.

In any of the above cases please don't hesitate to get in touch to get your display sorted asap!

mail@pasinga.com

Payment options: 

Paypal Card Payment - no account is needed and all usual payment options are offered with buyer protection. It is free of charge to you.

Invoice - to pay in US dollar or Sterling Pound a PayPal invoice will be sent. Only your email address will be needed to sent the invoice to you.

Prepay - will provide bank details after placing your order to make payment. You will still have the right to cancel your order until dispatch. Please always use your order number as reference. 

How long until dispatch?

Dispatch is usually 2 to 5 business days after placing your order or payment received. Orders will only ship after payment has been received. 

For larger orders, customised items or commissions dispatch times will be different and we will be in touch to confirm.

Express dispatch and shipping?!
Yes, we do that too! However item availability,  shipping options and prices will vary from country to country. Please get in touch to discuss and find the best option for you!

Standard Shipping

Our standard carries are DHL and Partners as well as Hermes / Evri and partners. Transit time within Germany is between 2 and 5 business days. Transit time to European countries varies but usually arrive within 10 business days.

International shipping as well shipping of your new display to different store locations is available and will be discussed during the quotation process. Just get in touch - mail@pasinga.com

Add, Change or Cancel:

You can add items or make changes to your order until dispatch. You can cancel any not customised item anytime before dispatch. Dispatch is usually 2 to 5 days after placing your order.

Return an item:

Return is also possible for unwanted items - please get in touch within 14 days  > mail@pasinga.com < with any issue and we shall assist in any way possible. I am afraid customised items are excluded from the return process. More can be found in our TOS.

Sustainability of working and wrapping materials:

Wrapping boxes and tapes are made of recycled materials and can be recycled. Cushion material also called eco Flo is made of organic material and can be added to your compost.  Little FYI fun - you can check what happens when adding a peanut to a glass of water.

Since gifting is part of the online shopping experience recycled tissue paper, cotton string and bows in different colours are added at leisure. All can be recycled.

The printing of the boxes and gift tags is done in-house by hand with eco-friendly, often vegetable or water based, ink.

CO2 neutral shippers are employed wherever possible. These include DHL, Hermes / Evri, DPD and UPS and more

Most of the concrete creations are not sealed and can't handle water very well. This is great when they are used with Air Plants as these plants and the concrete interact in a similar way with their surroundings. However, if you wish to use it with a different plant or as a vase which holds water you need to seal it.

Many tips and more concrete adventures can you find on my Blog section 'How Concrete'

Got another question? 

Contact me anytime via the contact form or direct via mail[at]pasinga.com

It is just me - who is creating and making as well as working on the business end of everything, therefore please allow me 48 hours to get back to you. I appreciate your patience!