F R E Q U E N T LY A S K E D Q U E S T i O N S
How to contact me?
You will find all the information you need and a contact form under CONTACT
How can You stay up to date & receive offers?
Please follow on your favourite social media channel and of course my blog will feature all PASiNGA news. The links are below and throughout the page - No email newsletter necessary!
Where to shop?
Right here - check out the categories above or start from here.
Enjoy!
And a selection of my creations in my PASiNGA shops on the following sites .....
What size is my print in A-size, inch or cm? Can I get a custom size?
Bespoke finishes and custom sized prints are available upon request.
The A Range is the most commonly used size range of papers and since size matters I created a table with all the information for you.
How long will it take?
Stationery + Air Plants are usually dispatched within 1 to 3 business days.
Concrete Sculptures & Vessels
usually take 3 to 5 days.
Photographic Art Prints are usually dispatched within 2 to 4 business days.
Bespoke Designs will take longer and will be quoted during the process.
Handmade sometimes takes time but it's worth it.
How does it work?
It doesn't matter, if you are looking for help with a gift combination, a unique personalisation or looking to commission a unique piece we will always talk these things through [often via email]. Sometimes you provide inspiration, sometimes you share your idea and I create paper models or 3D models. Once we have agreed on a design I will create a custom listing featuring all the details for you. But no pressure - you are under no obligation to buy.
What is a 'Certificate of Authenticity'?
The certificate gives proof that this artwork is an original artwork created by PASiNGA.
It is not only signed and dated but also numbered and gives other important information about the photographic art print or sculpture.
How can you pay?
You can pay securely via the direct checkout operated by Stripe. Alternatively direct payment via PayPal or with your PayPal account is being offered during checkout.
Upon request we can also arrange payment in advance via bank transfer.
After you have placed your order you will receive an automated email confirming the transaction.
Cancel / change quantity or color / add to your order?
Yes you can, as long as your order is not shipped. Please contact me with your order number or write directly to mail[at]pasinga.com.
How about Returns, Refunds & Exchanges?
Even though every piece is handcrafted and made to order PASiNGA strives for 100% customer satisfaction. Therefore if for any reason you are not happy with your goods you may return your order within 14 days. All goods must be returned in original condition. Please
contact me before returning any items.
Please note that personalized prints and custom concrete creations can not be returned.
For more information please check PASiNGA TOS
Shipping worldwide?!
Yes, standard shipping options are available to the UK, Europe and North America. Partners are Royal Mail & Partners, GLS, DPD UK and UPS.
Should you live in an area where standard shipping is not being quoted during checkout - please contact me as I will need to check by weight and size which shipping options are
available. Contact me and I will sort this asap for you!
!PLEASE NOTE__ when shipping internationally custom fees [Customs Charges, Taxes, Additional Postal Fees] might occur when your package arrives.
The buyer is responsible for any of those fees.
For more shipping information go to 'TOS' section Shipping
Christmas Delivery Times ...
during the busy period, please check the guide on the right for final order dates. Orders placed after the dates listed will most likely be delivered after Christmas.
Express shipping is available upon request. Contact me - I am happy to help.
Please note all orders placed after midday the 21st of December 2018 will be processed during w/c 1st of January 2019.
Services for the UK
Order Date - 12 Dec - standard shipping
Order Date - 18 Dec - first class shipping upgrade will be listed
Order Date - 20 Dec - Special delivery services upon request*
Services for the EU
Order Date - 03 Dec - standard international shipping
Order Date - 12Dec - Special delivery services upon request*
Services for the USA / Canada
Order Date - 27 Nov - standard international shipping
Order Date - 12 Dec -Special delivery services upon request*
*availability and price will be quoted by the size and weight of your purchase
These dates are based on the timeframe of crafting, finishing, wrapping and the shippers recommendation for the busy period of the year. However, these are estimates and not guaranteed. Thank you!
T i P S + T R i C K S
Unwrap and straighten your photographic art print before framing and hanging
In general you will find a mark on the parcel where it would be best to start the process. Please be careful with knifes and scissors to not harm yourself but
also to avoid cutting too deep into the parcel.
Make sure all tape and maybe dirty packaging is moved out of the way before you start to unwrap your print.
To avoid damage it is particularly important to handle everything with clean dry hands or maybe cotton gloves. The oils from your hands can effect the PH of the paper and even
reduce archival qualities.
For straight/envelope shipped prints please gently remove the print from the cellophane sleeve taking special care that the sticky side of the sleeve does not make contact with the art print.
For tube shipped prints please prepare a clean flat surface where the print can rest for 24 hours.
Take the print carefully out of the tube by sliding it onto the prepared surface. Now gently take off the protecting thin paper. Be careful not to bend the rolled paper as these
creases will be permanent. You will feel that the print is moving to unroll itself, be careful with pressure or force as it may leave permanent marks.
Please don't put anything on top or pull on it - it is the best to just let it rest for a bit. Once the print has flattened / is straight again it is ready for framing and to be enjoyed.
How to care for your concrete sculptures and vessels?
Once your concrete sculpture is dry it will have the strength of and behave like terracotta or air-dried pottery. Water and rapid temperature changes will always be an enemy and your concrete art will age, change and interact with it's surroundings. Over time the colour will change or cracks occur.
Most of the concrete creations are not sealed and can't handle water very well. This is great when they are used with Air Plants as these plants and the concrete interact in a similar way with
their surroundings. However, if you wish to use it with a different plant or as a vase which holds water you need to seal it.
Many tips and more concrete adventures can you find on my Blog section 'How Concrete'
How to care for an Air Plant?
Air Plants or Tillandsias are floating soil free living plants - which are cared for with air and from time to time water.
All you need to know to get started and keep going can you find on my blog here, enjoy!
May you post about my work on your blog or website?
Yes! Go ahead. Just make sure you link back to pasinga.com and give credit for any photos where credit is due. If you need more than what you can find on the pasinga.com pages just send me an email - always happy to help.
Got another question?
Contact me anytime via the contact form or direct via mail[at]pasinga.com
It is just me - who is creating and making as well as working on the business end of everything, therefore please allow me 48 hours to get back to you. I appreciate
your patience!