Frequently Asked Questions

Tips & Tricks Concrete Care 

Paintable?

Yes, they are. We only seal a few selected pieces so that painting is an option. We recommend fairly think paint or spray paint as too much water is not good for your concrete blocks. Water will cause stress and can lead to cracks. - showing more on insta and my blog soon - so follow  below for more!

 

Hard & Heavy?

Well, since these pieces are fairly small and the weight and strength is not what most people think. These pieces as long as they are under 10cm are light weight and you will have no trouble of handling them. As for strength, concrete is generally stronger with volume and under pressure. Mind you there are advances all the time but in regards to our props, in general that once your concrete sculpture is dry it will have the strength of and behave like terracotta or air-dried pottery.

Water and rapid temperature changes will always cause changes to your concrete blocks - let's call it aging - It's a change mostly in colour and sometimes cracks occur. 

 

Best tools for photo shoots with concrete props?

A brush and a lighter! Our pieces often are being made with fibres as reenforcement. These can show on textured sides when handling them. To having to retouch too much use the lighter to shrink them in when stying your jewellery props.

The brush will help with dust. Depending on how harshly you handle the props or how much you stack them marks will happen, something will fall, normal usage will cause small pieces aka dust which is best brushed off or away from a styled scape. 

Ordering, Shipping, Cancelling or Returning

Placing an order: 

European and German customers simply add all items to your basket and use the checkout to place your order. You will be offered different payment options.

Alternatively, for example a Mix and Match display from across the website or customised finish to a design, take screen grabs and add notes for me and sent them to mail@pasinga.com.  Tipp, often basket screen grabs are best. I will get back to as soon as possible with options and a quotation.

 

International customers from outside the EU please feel invited to buy using our Etsy Store as it will make taxation and customs easier. But don't worry if you have your basket ready and don't want to do it again - send me your screen grabs and I will set up a custom listing for all your items and forward a link purchase your display. Etsy will not require an account but will handle taxes for us and you can pay in your currency if desired. Don't like Etsy, I can offer a PayPal invoice with payment currencies US dollar, Sterling Pound or EUR instead. However, import taxes will need to be handled by you even though we will assist with customs wherever we can. 

 

Customisations & Commissions:

Customisations of existing designs in finish [ colour or texture ] are often complimentary.

To mixing your own display bundle - please use screen grabs and we shall provide a customised quote. A bundle discount of 15% will usually be applied for set of a value from €100.

 

Commissions are for bespoke design, size changes and so on; we will work closely together from design to prototype and finished display.

 

In any of the above cases please don't hesitate to get in touch to get your display sorted asap!

mail@pasinga.com

 

Payment options: 

Paypal Card Payment - no account is needed and all usual payment options are offered with buyer protection. It is free of charge to you.

Invoice - to pay in US dollar or Sterling Pound a PayPal invoice will be sent. Only your email address will be needed to sent the invoice to you.

Prepay - will provide bank details after placing your order to make payment. You will still have the right to cancel your order until dispatch. Please always use your order number as reference. 

 

How long until dispatch?

Dispatch is usually 2 to 5 business days after placing your order or payment received. Orders will only ship after payment has been received. 

For larger orders, customised items or commissions dispatch times will be different and we will be in touch to confirm.

 

Express dispatch and shipping?!
Yes, we do that too! However item availability,  shipping options and prices will vary from country to country. Please get in touch to discuss and find the best option for you!

 

Standard Shipping

Our standard carries are DHL and Partners as well as Hermes / Evri and partners. Transit time within Germany is between 2 and 5 business days. Transit time to European countries varies but usually arrive within 10 business days.

 

International shipping as well shipping of your new display to different store locations is available and will be discussed during the quotation process. Just get in touch - mail@pasinga.com

 

Add, Change or Cancel:

You can add items or make changes to your order until dispatch. You can cancel any not customised item anytime before dispatch. Dispatch is usually 2 to 5 days after placing your order.

 

 

Return an item:

Return is also possible for unwanted items - please get in touch within 14 days  > mail@pasinga.com < with any issue and we shall assist in any way possible. I am afraid customised items are excluded from the return process. More can be found in our TOS.

 

Sustainability of working and wrapping materials:

Wrapping boxes and tapes are made of recycled materials and can be recycled. Cushion material also called eco Flo is made of organic material and can be added to your compost.  Little FYI fun - you can check what happens when adding a peanut to a glass of water.

Since gifting is part of the online shopping experience recycled tissue paper, cotton string and bows in different colours are added at leisure. All can be recycled.

 

The printing of the boxes and gift tags is done in-house by hand with eco-friendly, often vegetable or water based, ink.

CO2 neutral shippers are employed wherever possible. These include DHL, Hermes / Evri, DPD and UPS and more

 


Write, post or share my work!?

Yes! Go ahead. Just make sure you link back to pasinga.com and give credit for any content. If you need more  information or are looking for a collaboration feel invited to get in touch -  email. 

Got another question? 

Contact us anytime via the contact form or direct via mail[at]pasinga.com